Sales Terms

In case of problems, you can contact us by email by telephone from Monday to Saturday from 10 am to 12:30 pm & 14h30-18h 05 46 27 00 27, as well as store UWL SURFSHOP Angoulins ( 17690), our team is at your disposal.

Article 1: Fields of application and modification of terms and conditions
These general conditions of sale apply to all orders placed on the website
UWL reserves the right to adapt or modify at any time these terms and conditions. If modified, will be applied to each order the terms and conditions in effect at the date of placing the order.


Article 2: Availability of products
Our product offers are valid while stocks last.
On receipt of your order, we check the availability of (or) product (s) ordered (s). In case of unavailability, we are committed within 30 days of placing the order is to deliver the ordered product or to offer a similar product at a similar price or refund you.
If out of stock on one of the products in your order we ship the rest of your order, accompanied by an information message.


Article 3: Price
Prices are in euros and do not include shipping charges. The user should perform these transportation costs, unless subject to special offers by exempting. UWL reserves the right to change prices at any time, especially in case of rising expenses, rates of VAT or in case of manifest error, but is committed to applying the current rates that were displayed in time of your order, subject to availability on that date.


Article 4: Payment and security
You can make the payment:

> By credit card: no banking information concerning you is transmitted via the UWL-surfshop site. Payment by credit card is perfectly secure; Your order will be recorded and confirmed upon acceptance of payment by our banking service.

The data of your credit card is encrypted using SSL 128 (Secure Socket Layer) and never transmitted unencrypted over the network. Payment is made directly to the bank e-transaction Crédit Agricole. UWL has no access to such data, and do not keep them on its servers. That is why they are called back for each transaction on our site.

> Bank transfer: When sending your order confirmation you will find a RIB. Your order will be recorded and confirmed upon receipt of payment.

> Paypal: you must have a PayPal account to pay by this method of payment.

> By check: send us a check payable to UWL surfshop at the following address:
UWL SURFSHOP - Internet Control
ZAC furnaces, 3 Albert Denis

UWL can not guarantee product availability for orders paid by check. Thank you to join an impression of your order confirmation you received by e-mail.
Your order will be recorded and confirmed upon receipt of payment.

Title retention clause:
The products remain the UWL property until full payment of the order. However after delivery, the risks of goods passes to the customer.

Failure to pay:
UWL reserves the right to refuse delivery or to deliver an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is being administered.

Anti-fraud controls:
All orders that have been validated on its website are controlled. These controls are designed to protect UWL from abuses operated by fraudsters.
As part of these procedures, our services may be necessary to ask all the parts required to unblock your order: proof of residence and flow to your name, etc ...These requests are made by email.


Article 5: Delivery

UWL can not be held responsible for consequences due to a delay in delivery by the Carrier. UWL can be harmless by proving that non-performance or improper performance of the contract is attributable to the consumer, either because unpredictable and insurmountable third contract.

Products purchased on the Site UWL are available in the following countries: France, Corsica, Monaco. For other destinations, UWL will make a customized transport proposal.

Parcel tracking reasons we are unable to deliver orders in databases or other premises of hosts, hospitals and holiday centers.

> Delivery time:
Delivery can vary from 1 to 3 business days for mainland France, Corsica and Monaco, under product availability (in accordance with Article 2). The holidays do not count as business days.
The delivery can vary from 7 to 30 working days for foreign countries, subject to stock availability (in accordance with Article 2).

This is an average depending on the destination, shipping method and availability of the article.

> Delivery methods:
The ordered product is delivered by an express carrier, depending on the product ordered and the address on the order form.

> Delivery:
You must check the conformity of the goods delivered at the time of delivery and before signing the delivery note (CARRIER). You must indicate on the delivery order and form of handwritten reserves accompanied by your signature any anomaly concerning the delivery (damaged product ...). This verification is considered as made once the purchaser, or a person authorized by it, signed the delivery note.

You will also confirm these reservations by registered mail to the carrier at the latest within three working days of receipt of the item and send a copy of this letter to "UWL SURFSHOP- Customer Service - 3 rue Albert Denis ZAC Furnaces - 17690 ANGOULINS France. " If the products need to be returned to us, they must be within thirty days of delivery. Any claims made after this deadline will not be accepted. Return shipments will be accepted for products in their original state (packaging, accessories, manuals ...).


If at the time of delivery, the original packaging is damaged, torn, open, then you need to check the status of the items. If they were damaged, you must refuse the package and note a reserve on the delivery (parcel refused because opened or damaged). We remind you that if you refuse the parcel will be returned to us directly without any transportation cost to you.

Article 6: Responsibilities

UWL can not be held liable for breach of contract due to a case of force majeure, acts of God, disruption or total or partial strike of postal services and transport and / or communications, flood, fire.
The selection and purchase of a product are under the sole responsibility of the customer. The total or partial inability to use such products due to incompatibility of equipment can give rise to any compensation, reimbursement or questioning the responsibility of UWL.
In case of non-delivery of an order or part order, you have up to one year (from the date of placing the order) to show you. Beyond this time we will not accept any claim.

Article 7: Right of withdrawal

> Cancellation policy:
In accordance with Article L.121-20 of the Consumer Code, the consumer has a period of seven days to exercise his right of withdrawal without any reasons or pay penalties, except the where appropriate, return charges.

The consumer may waive this deadline in case it could move simultaneously and where he needs to appeal to an immediate benefit and necessary living conditions.

The period mentioned in the preceding paragraph shall run from the receipt for the goods or acceptance of the offer for services.

Where the information provided for in Article L. 121-19 has not been provided, the period for exercising the right of withdrawal is extended to three months. However, where the provision of such information occurs within three months from the receipt of goods or acceptance of the offer, it exposes the thirty-day period mentioned in the first paragraph.

When the seven-day period expires on a Saturday, Sunday or a holiday or holiday, it is extended to the next business day.

The product must be returned in good condition, with all accessories (Examples: manuals, tools for assembly, guarantees, etc.) in its original packaging and not used.

The right of return may be exercised for items that can be copied (DVD, video, etc.) unless they are returned on time and in their original packaging.

> WARNING: No right of return can not be exercised for personalized items or custom. Any cancellation of order is likely to be taken into consideration if it is received in writing prior to commencement of works. Administrative and technical costs incurred in the folder are charged to the customer in full. The minimum amount of the fee, depending on the progress of the order state is 25 € HT 01/01/2015.

> Return Process:
Return costs in the event of withdrawal will be your responsibility.
The cost of returning a product declared not to comply with the order, will be supported by UWL. Simply contact the store for a postage UWL be sent to you at our expense.
This right to return will be accepted for complete products in their original state (packaging, accessories, manuals ...) with a copy of the purchase invoice. Items returned incomplete, damaged or soiled by the customer will not be returned or exchanged.
We want you to an exchange, credit or refund within a maximum period of 15 days after receipt of the goods by us.
No cons sending refunds will be accepted.

Article 8: Warranty and Service

All our products are guaranteed one year manufacturer's parts and labor. In case of failure during the initial warranty period, repairs will be provided free by the national network of centers, technical stations or agencies approved by the manufacturers.

Special case planks skateboard, surfing, kitesurfing, wake, boarding and mountainboard: contact us for any requests related to the warranty or service, which depend on the material conditions of use.

To qualify for the guarantee of the products it is imperative to keep the purchase invoice of the product or to be in the client file.

We remind you that you also get the legal warranty against hidden defects under Articles 1640 and following of the Civil Code.


Article 9: Devices and Freedoms

At any time, "you have a right to access, modify, rectify and delete data concerning you (article 34 of the law" Informatique et Libertés "of 6 January 1978). UWL disclose your details to third parties.

In accordance with the law, the site's database UWL is declared to CNIL under the number 1607501

Article 10: Governing Law and Jurisdiction

All relations arising because of the connection and / or use of this site is subject to French law.
The competent court in case of dispute will be the court of La Rochelle.

Article 11: Company Details

Head Office:

UWL The company is registered in the commercial register and companies of La Rochelle under number 421639550, VAT number FR 56421639550, registered office is located at 12 street of old Grimaud, 17137 The HOUMEAU.

You can contact the team UWL:

Telephone: +33 (0) 5 46 27 00 27
by fax +33 (0) 5 46 27 03 27
by mail:

3 rue Albert Denis ZAC Furnaces
17690 ANGOULINS France